FAQs
How long does it take to receive my order?
Delivery time for our made-to-order terrazzo furniture pieces is typically from 5 to 12 weeks. We will provide you with an estimated delivery date once your order has been placed.
Can I cancel my order after it has been placed?
Once an order is considered final, we are unable to accept cancellations. We strongly encourage you to carefully review your order details before finalizing your purchase.
What if I receive a defective or damaged item?
If you receive a defective or damaged item, please contact us immediately, and we will do our best to address the issue.
Can I return or exchange my order?
Due to the unique nature of our made-to-order products, we are unable to accept returns or issue refunds once an order is considered final. However, if you receive a defective or damaged item, we will do our best to address the issue.
How can I track my order?
We will provide you with a tracking number once your order has shipped so that you can track your package.
Do you ship internationally?
At this time, we only offer shipping within Europe.
What forms of payment do you accept?
We accept payment by credit card, debit card. All prices listed on our website are in Euros and include VAT.
Can I customize the terrazzo look of my furniture?
Yes, we can customize the terrazzo look of your furniture based on a photo of the terrazzo you send us by email.
Is the terrazzo furniture handcrafted?
Yes, all our products are handcrafted by skilled artisans.
Do you offer a warranty for your products?
We do not offer a warranty for our products, but if you have any issues with your purchase, please contact us, and we will do our best to address the issue.